Quick Websites Australia (ABN 42 678 867 500) (“we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you visit or use our website and services. By interacting with us, you consent to the practices described in this policy.

1. What Personal Information We Collect

• Contact details such as your name, email address, phone number, business name.

• Payment and billing information when you purchase services from us. We do not store full payment card details; these are handled by our secure payment processors.

• Website and usage data, including IP address, browser type, device identifiers, pages viewed, time spent on pages and referring website addresses. We collect this data through analytics tools, cookies and similar technologies.

• Communications you send us, such as emails, feedback, survey responses or support requests.

We generally collect personal information directly from you via online forms, email, phone calls, in-person meetings and cookies on our website. In some cases, we may collect personal information from publicly available sources or third parties (for example, business referrals).

2. Why We Collect Personal Information

We collect, hold and use personal information to:

• Provide, manage and improve our website development and maintenance services

• Communicate with you about your projects, subscriptions and support requests

• Process payments and issue invoices

• Send marketing communications and updates about our services (you can opt out at any time)

• Conduct market research, website analytics and service improvements

• Comply with legal obligations and respond to lawful requests from government or regulatory bodies

We will not use or disclose your personal information for any purpose other than those listed above without your consent, unless authorised or required by law.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who help us operate our business (for example, payment processors). We only engage providers that handle personal information in a manner consistent with Australian privacy laws.

• Business partners where necessary to deliver features or integrations you have requested.

• Government authorities or law enforcement if required by law, subpoena or court order.

• Successors or assigns if we restructure or sell our business; we will use reasonable efforts to ensure the recipient agrees to this policy.

We do not sell or rent your personal information to third parties.

4. Overseas Disclosure

Some of our service providers may be located overseas, including in Europe, the United States or other jurisdictions. We take reasonable steps to ensure that any overseas recipient complies with Australian privacy principles and provides protections comparable to those required under the Privacy Act 1988.

5. Cookies and Website Analytics

We use cookies and similar technologies to recognise your browser, track your usage of our website and deliver a personalised experience. Cookies may also be used by third-party analytics services to help us understand website traffic and usage patterns. You can control cookie preferences through your browser settings; however, disabling cookies may affect your ability to use parts of our site.

6. Security of Personal Information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. These measures include secure servers, encryption, access controls and staff training. Despite these precautions, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to personal information we hold about you and to ask for corrections if you believe it is inaccurate, incomplete or out-of-date. To make a request, please contact us using the details below. We may require proof of identity before disclosing any information.

8. Marketing Communications

If you subscribe to our updates, we may send you marketing materials about our services. You can opt out of receiving marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

9. Making a Privacy Complaint

If you have concerns about how we have handled your personal information, please contact us using the details below and provide full details of your complaint. We will investigate and respond in writing within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website and will take effect when posted. Your continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For questions, access requests, correction requests or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Quick Websites Australia
Email: contact@quickwebsites.com.au
Phone: (02) 4326 0840